Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information about a suite, submit a booking request, arrange an extended stay, or otherwise communicate with 2nd Home Suites.
Depending on your interaction with us, the information we collect may include:● Your name● Phone number● Email address● Mailing or residential address● City and postal code● Check-in and check-out dates● Information about your accommodation requirements● Information relating to your booking or stay● Information contained in messages, inquiries, or other communications● Payment or billing information where required to process a booking or account● Information you provide in connection with a corporate relocation, insurance claim, work assignment, event stay, or other accommodation arrangement● Other information reasonably required to provide our accommodation and property management services
The information requested may vary depending on the type of accommodation or service you are requesting. Our online booking forms currently request information such as your name, phone number, email address, address, city, postal code, and check-in and check-out dates.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include information such as your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, and information about how you interact with our website.
We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.Our website currently uses Google Tag Manager, which may facilitate the use of website tags and other technologies.You may adjust your cookie and browser settings through your web browser. Disabling certain cookies or technologies may affect the functionality of portions of our website.

How We Use Personal Information

2nd Home Suites may collect and use personal information for purposes including:
● Responding to accommodation inquiries● Processing booking requests and reservations● Communicating with guests and prospective guests● Determining the availability and suitability of accommodations● Managing guest stays and rental arrangements● Coordinating check-in, check-out, maintenance, and other property-related services● Processing payments, deposits, refunds, and accounts● Providing customer service and responding to requests● Coordinating accommodations for corporate relocations, insurance claims, work assignments, events, and other temporary housing needs● Communicating important information about a property, booking, stay, or service● Coordinating maintenance, repairs, housekeeping, and other services● Maintaining appropriate business and guest records● Operating, maintaining, and improving our website and online services● Understanding website usage and improving the guest experience● Preventing fraud, misuse, unauthorized access, or other security concerns● Protecting the rights, property, safety, and security of 2nd Home Suites, our guests, employees, contractors, and others● Complying with applicable legal, regulatory, accounting, and contractual requirements● Fulfilling other purposes for which the information was provided or for which consent has been obtained
We will only use personal information for reasonable purposes related to our business activities or as otherwise permitted or required by law.

Consent

By providing personal information to 2nd Home Suites, you consent to its collection, use, and disclosure for the purposes identified when the information is collected or for purposes reasonably related to those purposes.
Where required by applicable privacy legislation, we will obtain additional consent before collecting, using, or disclosing personal information for a new purpose.You may withdraw your consent to certain uses of your personal information at any time, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to process a booking, provide accommodations, or respond to a request.

Disclosure of Personal Information

2nd Home Suites does not sell or rent personal information to third parties.
We may disclose personal information when reasonably necessary to operate our business and provide accommodation services. This may include sharing information with:● Employees, property managers, administrators, and other personnel who require the information to perform their duties● Maintenance personnel, contractors, tradespeople, cleaners, housekeeping providers, and other service providers when necessary to provide or maintain accommodations● Payment processors, financial institutions, booking or reservation systems, website providers, communication providers, and other technology service providers that support our business operations● Professional advisors, including legal, accounting, and financial professionals, where reasonably necessary● Insurance providers or representatives where necessary to administer an insurance-related accommodation arrangement● Corporate clients, relocation providers, or other organizations arranging accommodation on behalf of a guest, where applicable and reasonably necessary● Government authorities, regulatory bodies, law enforcement, or other parties where required or permitted by law● Other parties with your consent or as otherwise authorized or required by applicable law
Where third-party service providers are used to assist with our operations, we take reasonable steps to ensure that personal information is handled appropriately and protected against unauthorized access, use, or disclosure.

Booking and Guest Information

If you provide personal information in connection with a booking or accommodation request, that information may be used to determine availability, process the booking, communicate with you, administer your stay, coordinate services, and maintain appropriate business records.
Additional information may be collected where reasonably necessary to verify a booking, process payment, administer an agreement, address maintenance or service issues, or comply with applicable legal requirements.If accommodation is arranged by an employer, insurer, relocation company, or another organization on your behalf, information relevant to the accommodation may be exchanged with that organization where reasonably necessary to arrange and administer the stay.

Corporate and Extended Stays

2nd Home Suites provides furnished accommodations for a variety of extended-stay needs, including corporate relocations, work assignments, insurance claims, temporary housing, and travelling professionals.
When a stay is arranged through an employer, insurer, relocation provider, or other organization, we may collect and share information reasonably necessary to arrange the accommodation, coordinate the stay, communicate with the relevant parties, and administer the associated agreement or account.We will limit the information shared to what is reasonably necessary for the applicable purpose, subject to applicable law and any required consent.

Maintenance and Property Services

If you submit a maintenance, repair, housekeeping, or other service request, information you provide may be used to identify the property or suite involved, understand the nature of the request, communicate with you, coordinate services, and maintain appropriate records.
Where necessary, relevant information may be shared with property managers, maintenance personnel, contractors, cleaners, housekeeping providers, or other service providers responsible for addressing the request.

Communications

If you provide your phone number, email address, or other contact information, we may use it to respond to your inquiry and communicate with you about your booking, accommodation, stay, payment, maintenance request, account, or other matter for which you have contacted us.

We may also contact you where reasonably necessary to administer your stay, fulfill contractual obligations, provide important information, or meet legal or regulatory requirements.

Website Links and Third-Party Services

Our website may contain links to third-party websites, social media platforms, booking services, property-related resources, or other external services.For example, our website includes links to Facebook and other external websites.These third-party websites and services operate independently and may have their own privacy policies and practices. 2nd Home Suites is not responsible for the privacy practices, security, content, or policies of third-party websites.We encourage you to review the privacy policy of any third-party website or service before providing personal information.

Protection of Personal Information

2nd Home Suites takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.The safeguards used will depend on the nature and sensitivity of the information and may include access controls, physical security measures, password protections, secure systems, physical security measures, and limiting access to personal information to individuals who require it for legitimate business purposes.However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide accommodations and services, administer our business relationships, resolve disputes, maintain appropriate business and financial records, and meet applicable legal, accounting, or regulatory requirements.When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information 2nd Home Suites holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.If you would like to make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Complaints and Questions

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us using the information below.We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

2nd Home Suites may update this Privacy Policy from time to time to reflect changes to our business practices, services, website, technology, or applicable privacy requirements.When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date. We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy or 2nd Home Suites’ privacy practices, please contact us:
2nd Home Suites1547 Anson RoadRegina, SK S4P 0E1306-533-8300ac.setiusemohdn2%40bor
2nd Home Suites provides furnished short-term and long-term accommodations in Regina, Moose Jaw, and Yorkton, Saskatchewan, with options designed for corporate relocations, temporary housing, insurance claims, events, work assignments, and other extended-stay needs.